Terms & Conditions
Overview
1.1 Our terms and conditions of use and sale apply to all users of our website or other services and customers placing orders online or by any other means.
1.2 They are designed to be read in conjunction with our current returns and delivery information as well as our latest privacy policy. The entirety of these documents will form your contract with Bug Print.
Interpretation
2.1 We are Bug Print, herein referred to as 'we', 'the company' or 'Bug Print'.
2.2 Our terms and conditions are subject to review and change, you should check this page from time to time for updated versions of our terms. Should any part of the terms become unenforceable or invalid the remainder will remain in force.
2.3 Where a reference to contact being made in writing is made, or in the event that you wish to contact us in writing, please email info@bugprint.co.uk. You can also use the available contact forms online at www.bugprint.co.uk
Contract
3.1 When you place an order with Bug Print we will ask that you complete certain information about yourself in order for us to complete the order. It is your responsibility to ensure this information is correct as we cannot be held responsible for losses that are incurred as a result of incorrect information being provided for any reason.
3.2 When you place an order with us this constitutes an offer to purchase the items at the price advertised. When we dispatch your goods, it is at this point the contract is formed.
3.3 We reserve the right to cancel any order or part of an order before dispatch without compensation or other liability. The usual reasons for doing so may include, but are not limited to; price or listing errors, stock availability, invalid contact details, restrictions or limitations with delivery or errors in the information presented online.
3.4 Whilst we endeavour to ensure accuracy across our website, in the rare event of an error in the listing (including, but not limited to, title, URL or description) our liability is limited to offering a refund of the item paid along with any postage costs paid at the time of ordering within our standard returns period. Please note that photographs are for illustrative purposes only and you should always check the item name and description for full details.
Pricing
4.1 Our current pricing is available online. Pricing is subject to change at any time and without notice.
4.2 In the event of a pricing error or misuse of discount codes or gift vouchers, we reserve the right to reject or cancel orders.
4.3 From time to time we may offer promotional discount codes or vouchers; we reserve the right for these to apply only to specific items which are subject to ongoing review and change. These must be used at the time of checking out as we strictly cannot apply these to existing orders under any circumstances.
Delivery
5.1 All delivery dates or days provided are meant as 'aims' only so are not guaranteed. Missed delivery aims will not be compensated for unless we miss our own internal dispatch targets. In this case, our liability is limited to the cost of shipping alone, less any packaging.
5.2 In the event that a courier surcharges or restricts the delivery of certain items or orders, we reserve the right to cancel these orders. Should the issue become known after dispatch, we reserve the right to retrieve the items in question and refund the order in full (no further compensation or replacement can be offered in these circumstances).
5.3 If ordering livestock, it is critical that you are available to take delivery of the goods on the first attempt. Should you not be available to take the delivery immediately and it is left safe or scheduled for redelivery, and the goods subsequently perish, we accept no liability for this and replacements or refunds will not be issued under any circumstances. All delivery depots have the right to destroy parcels containing live items without compensation should they be returned for any reason. Should this happen we are also unable to resend, refund or otherwise compensate for these orders.
5.4 Goods returned to the depot or delivery office are your responsibility to collect promptly. Whilst it is unusual for delivery companies not to leave a card, it is not unknown. If your order has not arrived within 5 working days of dispatch you must contact us and we will be able to make enquiries on your behalf. If missing parcels are reported after this time it may cause difficulties in retrieving them or incur additional costs.
5.5 If any item is not delivered on the first attempt due to an address issue, such as the incorrect address being entered at checkout, for the purposes of liability this shall be treated in the same way as a customer not being available to take delivery on the first attempt.
5.6 Most of our couriers are able to leave orders in a safe place wherever possible if you are not in to take delivery, if you are not in to take delivery, it is your responsibility to ensure that the courier is made aware of the best available safe place so this can happen. We cannot accept responsibility for any parcel lost or damaged after being left so we would always advise ordering to an address where somebody will be available to securely receive the delivery.
5.7 Please also see our current delivery information for information.
Cancellations & Unwanted Items
6.1 Once an order has been placed we may not be able to cancel this. We would ask that customers contact us promptly by email or phone so we can check your available options, but we accept no liability for costs incurred should the order be dispatched.
6.2 We regret we cannot accept any returns on perishable items such as live insects. We are also unable to cancel or accept returns on orders for personalised or custom items.
6.3 If you change your mind about any other item, provided it is otherwise pristine and unused we are happy to accept a return for a refund within 30 days of placing your order. Requests must be made by email within 15 days of delivery and return delivery costs are the customer's responsibility.
6.4 If items are returned to us by the carrier for any reason, including but not limited to uncalled for, incorrect addresses or customer rejection of delivery, our standard return costs will apply.
Damaged/Missing Items (excludes livestock)
7.1 If any item arrives damaged we must be informed by email within 48 hours of it being delivered. We are unable to accept return or refund requests made after this time.
7.2 We would advise attaching photos showing the issue to your email and retaining the goods until informed otherwise (sometimes items are required back for inspection and quality control purposes).
7.3 Provided we are informed within 48 hours by e-mail and photographic evidence is provided, we will endeavour to provide a satisfactory solution within 3 working days.
7.4 In the rare event that an item is missing or incorrect we must be informed within 72 hours of receipt of your order. We cannot rectify, replace or resend any item if the issue has been reported after that time.
Liability for consequential loss
8.1 We accept no liability for consequential loss howsoever caused. Specifically, this includes but is not limited to situations where a product is damaged, faulty or malfunctions and this in turn causes a further problem, (for example, adhesive on a sticker causes surface damage to another item).
Disclaimer
9.1 Whilst we aim to provide accurate, correct and up-to-date information online and in person, we cannot guarantee the accuracy, completeness or effectiveness of any product or advice given. This risk is amplified by an ever-evolving hobby where information is subject to change, becomes outdated or effective alternatives are found. Information and advice are given without warranty and should be read in conjunction with other sources.